Customer satisfaction is our top priority.
This policy outlines how The Aroma Aisle collects, uses, and protects your personal data.
Order Cancellations:
- You may cancel your order within 12 hours of placing it, provided it hasn’t been shipped.
- To cancel, email us at sales@thearomaaisle.com with your order number.
Refunds:
- Refunds are only issued for defective or damaged products.
- Email us photos of the product and unboxing video within 24 hours of delivery to initiate a refund.
Returns
Due to the nature of home and personal fragrances, returns are accepted only under the following conditions:
- The item is unused, unopened, and in original packaging.
- Return request is made within 3 days of delivery.
Return shipping costs will be borne by the customer unless the product was damaged or incorrect.
Non-Returnable Items:
- Used oils, diffusers, or candles.
- Items purchased on sale or during promotions.